From our first meet with Charles, we connected really well and he was helpful in incorporating certain “uncommon” ideas we had into an otherwise common HDB floor plan. He was quick to respond and sincere, and we felt comfortable entrusting our first home in the good hands of Charles.

From our pre-pandemic signing to renovating during the pandemic, Charles honoured contract details despite difficulties in procuring manpower and materials. As first-time owners, we were also back and forth with our decisions as we weighed costs and benefits, but Charles was patient in the multiple times we amended our contract.

I think the most stellar of all was the workmanship – friends and family that visited said that workmanship was great, particularly for our wardrobe and cabinets. Post-renovation, we had virtually no major issues with regards to the hardware, and even with smaller problems like touching up of paint, Charles helped us to resolve these even though we were aware of a shortage of workers.

There was a slight delay to the timeline because of the pandemic, but we experienced Charles’ sincerity in getting things completed on time and we are confident he tried his best.